Riding Holiday Terms & Conditions
1. Making Your Booking & Contract
In order to make your booking, the booking form must be completed by the party leader (‘the Client’) who must be over the age of eighteen. This can be done by:
Sending a completed booking form to us by email
On completion of this form the Client confirms that all members of the party agree to bide by the Terms and Conditions set out in this document. A contract will exist between the Client and Proezas Diarias Lda as soon as the confirmation invoice has been issued. This Contract is governed by Portuguese law and in the unlikely event of a dispute both parties agree to submit to the exclusive jurisdiction of the Portuguese courts at all times.
When completing the booking form, the Client is required to provide full details which truly reflect the personal information and riding ability of all members of the party.
On completion of the booking form the Client declares that the information provided is accurate.
In order to secure your booking, a deposit of 50% of the total holiday price must be paid within 10 days of making your provisional booking. We must receive the balance including any additional costs no later than 4 weeks before departure. If full payment is not received on the due date we reserve the right to treat the booking as cancelled and, therefore, apply cancellation charges as set out in clause 7 below. Should you make your booking within 4 weeks of departure then the full cost of the holiday will be due immediately.
3. The Cost of Your Holiday Arrangements
All itineraries clearly state what is included and excluded in the price of each holiday. Upon completing a booking form, the Client agrees to the itinerary and the price of the holiday.
The maximum weight limit for the majority of Proezas Diarias Lda riding holidays is 96kg (15 stone/212lbs). There are a select handful of stables that will take heavier riders but this must be discussed at the time of booking in order to guarantee a place.
4. Cancellation by Proezas Diarias Lda
In the unlikely event that we have to cancel your riding holiday for reasons other than
a) Fault of the client
b) Force majeure
c) Insufficient numbers to proceed with ride
we will endeavour to offer you an alternative holiday of at least comparable standard if available.
5. Alterations & Changes by Proezas Diarias Lda
Proezas Diarias Lda do their very best to ensure the riding holidays are provided as booked.
However, our holidays and itineraries are planned months in advance of promotion and, therefore,
are occasionally subject to changes. In the unlikely event that a ‘significant’ change is made, then subject to clause 6 below you will be given the option (to be exercised by giving notice to us in writing within 14 days of notification of a significant change) of
a) accepting the change; or
b) cancelling your holiday, whereupon you will receive a full refund.
A ‘significant’ change is a change in dates, a lower standard of accommodation for the whole or significant proportion of the holiday or a change to the whole or significant proportion of the riding programme.
In the event of minor alterations and changes made by Proezas Diarias Lda, no refund or compensation will be given and if you cancel the holiday the provisions of clause 7 will apply.
A minor change or alteration includes any change which is not a significant change.
If we are aware of changes prior to booking, we will inform the Client before a booking is made.
Please note that we do not accept responsibility under any circumstances for flights booked by clients.
6. Force Majeure
Proezas Diarias Lda regret we cannot offer refunds or compensation in the event of cancellation or alterations as a result of force majeure. Force majeure is defined as war, threat of war, riot, civil strife, industrial dispute, strike, lock-out, government action, terrorist activity, natural or nuclear disaster, fire, flood and adverse weather conditions.
7. Cancellation by You
Bookings may be cancelled at any time prior to the departure date by email notification by the Client. The cancellation date will be taken as the date that email confirmation is received by Proezas Diarias Lda. For this reason, Proezas Diarias Lda recommend to ask for a confirmation. Cancellation charges are expressed as a percentage of the total holiday price and are payable to . Proezas Diarias Lda.Cancellation charges are as follows:
a) 30 days or less before departure 100% cancellation charge.
b) 30 – 90 days before departure 50% cancellation charge
8. Alterations & Changes by You
Should you wish to make changes to your holiday after confirmation, Proezas Diarias Lda will use our best endeavours to make the requested alterations, although we provide no guarantee that this will be possible.
An administration charge of € 30,-per person may be implemented at the discretion of Proezas Diarias Lda on each occasion when an alteration is made at your request.
Further, all additional costs incurred by either Proezas Diarias Lda or our suppliers are payable by the client. Specifically if extra services are contracted by you during your holiday you will be charged for these services.
In completing the booking form, the Client and all members of the party accept that horse riding is classed as a high risk sport and being in the vicinity of horses poses risks. Whilst riding or in the vicinity of those horses which are in the care of the tour operator or guide on your holiday, you must comply at all times with their instructions. It is a condition of your booking that you accept that the tour operator or guide is entitled to insist that you dismount or to refuse you the right to ride for any reason including your inability, health or behaviour, if they consider you are endangering or may endanger the safety or welfare of any persons or horses including yourself. In the event of such circumstances, you will not be entitled to any refund or compensation.
Please note that the laws, requirements and standards of the country in which any services which make up your holiday are provided, apply to those services.
Proezas Diarias Lda
require that the Client and all members of the party wear suitable safety equipment including hard hats whilst in the vicinity of horses. We require that hats comply with relevant safety standards, are purchased from reputable suppliers and are fitted by qualified persons.
On completing the booking form, you accept our suppliers may require you to sign separate acknowledgment and personal liability forms before you are allowed to ride. Refusal to sign such forms may result in your not being allowed to participate in riding or other activities. In those circumstances you will not be entitled to a refund or compensation from Proezas Diarias Lda.
We accept responsibility for ensuring that all parts of our contract with are properly performed except where failure or improper performance is due to:
a) your own acts or omissions.
b) the acts or omissions of a third party not connected with the provision of your arrangements and which are unforeseeable or unavoidable.
c) Any event which either we or the suppliers of the services in question could not have foreseen or forestalled even with all due care.
d) Force majeure
Although Proezas Diarias Lda will honour our contract with you in accordance with the above
exceptions, it should be noted that accommodation, transport and other services we arrange on
your behalf belong to and are managed by independent suppliers for whom we act as an agent and, therefore, we do not have direct control over these components.
Proezas Diarias Lda will not have any liability for death and personal injury as you are assumed to have taken out adequate insurance at the time of booking.
In the case of lost and/or damaged luggage or personal possessions (including money), we accept no liability as you are assumed to have taken out adequate insurance at the time of booking.
Proezas Diarias Lda will not have any liability to you for any damage, loss, expense or other sums of any description which
a) on the basis of the information given to us by you concerning your booking, prior to our
accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
responsible for them, our suppliers.
Additionally Proezas Diarias Lda will not have any liability to you for any business losses.
10. Travel Documents & Arrangements
Proezas Diarias Lda will use our best endeavours to provide assistance in finding and booking suitable travel and accommodation for your holiday. However, with the exception of transfers included in the price of the itinerary, Proezas Diarias Lda is not responsible for travel arrangements to and from your destination. It is your responsibility to ensure that you have all the necessary documentation for your holiday and Proezas Diarias Lda will not have any responsibility
or liability towards you for any failure on your part to comply with requirements current at the time of your departure or any losses or costs incurred by reason of any omission on your part.
Proezas Diarias Lda will not offer any assistance in the event of a delay at your outward or homeward points of departure. Please refer to your carrier for assistance.
On completing the booking form, the Client accepts responsibility for loss and / or damage caused by the Client or any member of the party. Full payment for any such loss or damage must be paid directly to the appropriate party immediately. If you fail to do so you must indemnify us against any claims including legal costs subsequently made as a result of your acts or omissions.
We expect all clients to behave with consideration to other people. If, in our opinion, or in the opinion of any other person in authority, the Client or any member of the party behaves in such a way to cause or be likely to cause distress, danger, or annoyance to any third party or damage to property, we reserve the right to terminate the holiday arrangements of that person without notice. In this situation, our responsibility towards that person (including any return transfer arrangements)
will immediately cease and we will not be responsible for meeting any costs or expenses that that person may incur as a result. We will not make any refunds or pay any compensation.
13. Special Request or Medical Problems
Although Proezas Diarias Lda will use our best endeavours to forward any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be complied with unless we have expressly confirmed this to the Client in writing. Confirmation that a special request has been noted or passed onto a supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until expressly
confirmed in writing, all special requests are subject to availability. Please note that in general the rides carry a weight limit of 85 or 90 kg, if you are above this weight you need to check with us before booking.
If you have a complaint or are unhappy about any aspect of your trip, you must immediately inform the instructor, guide or accommodation provider so that they can endeavour to put it right. If the matter cannot be resolved locally to your satisfaction and you wish to make a complaint you must contact Proezas Diarias Lda by telephone +351 964851904 we may try and resolve the situation.
If you are still not satisfied, you are required to notify us in writing to our office address; Proezas Diarias Lda , Portugal within 14 days of your holiday giving full details of the complaint. We will acknowledge receipt of your letter within 14 days and then begin any investigation we feel is necessary. After a further period of up to 21 days we will contact you with the outcome of our investigation. If you do not comply with this requirement, we will not accept any responsibility for the matter giving rise to your grievance, having been unable to put it right immediately or to investigate it at the relevant time. It should also be noted that the complaint must be made by the customer who travelled and not by a third party.
Please note that in addition to our our stables we work in partnership with other stables and accommodation so any complaints must be discussed firsthand with them. We will not be able to enter into correspondence if issues have not been brought to the notice of either the stable or accommodation at the time of the complaint arising.
It should also be noted that the complaint must be made by the customer who traveled and not by a third party.
As we work in partnership with our service providers if a complaint has been dealt with at the time by one of our providers no additional claims will be accepted once the resolution has been accepted or taken by the customer.
15. Data Protection Policy
So that we may process your booking and ensure your travel arrangements run smoothly, we need to use the information you provide such as name, address, riding experience and any specific requirements.
We take full responsibility for ensuring proper security measures are in place to protect your booking.
We will not pass your details onto third parties not connected with your holiday. It is necessary to pass information provided by you onto the relevant suppliers. Unless informed otherwise by you, we may use your information to provide you with future offers and information.
16. Conditions of Suppliers
Please note that all services are provided subject to the conditions of the relevant supplier. Some of these conditions may exclude or limit the suppliers’ liability to you, usually in accordance with the appropriate international conventions which apply to the services provided by such suppliers.
Travel Insurance is mandatory for all clients traveling on these holidays and customers must demonstrate that they have adequate cover. We suggest also a coverage for cancellation.
18. Riding Level
All riding stables will need to know prior to your arrival your level of riding. Please be honest and truthful about your previous experience, write more rather than less if you are in any doubt or call us and we will help you. Failure to disclose your true riding level may lead to you being unable to take part in hacking out in the countryside or worse still may prevent you from riding entirely. If you ride less than six times a year you are unlikely to be regarded as more than a novice except for in exceptional circumstances for example you had your own horses as a child. If in doubt please ask office telephone:
19. Rules for Riding
When you are riding other people’s horses please respect their commands, they know their horses
and it is our aim to keep both you and the horses safe. Riding hats are obligatory at many stables refusal to wear a riding hat when requested to do so will mean that you will not be allowed to ride.
20. Trip participation and client responsibility
You agree to accept the authority and decisions of our partners, instructors/guides whilst on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a member of staff at the stables or hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Company) or the safe, comfortable
or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense.